Joshua Michael Hall

IT Infrastructure Professional | MSP Founder ($160K+ Revenue) | Expanding into Cloud Architecture | AWS Focused

Location: United States (Moving to Dallas Soon)

Contact Information

Phone: 3142697477 (Mobile)
Email: contact@joshuamichaelhall.com
LinkedIn: www.linkedin.com/in/joshuamichaelhall
GitHub: github.com/joshuamichaelhall

Top Skills

Project Management
P&L Management
MSP Operations

Certifications

Google Project Management Certificate
Project+
Google AI Essentials
AWS Solutions Architect Associate (In Progress - Target: August 2025)
CompTIA Cloud Essentials+

Honors & Awards

Jolly Academic Scholarship

Summary

IT Infrastructure professional with proven business leadership expanding into cloud architecture.

PROVEN BUSINESS RESULTS:

Founded MSP, scaled to $160,000+ serving 30+ business clients
100% client satisfaction, zero ransomware incidents
Full P&L responsibility and team management experience

TECHNICAL FOUNDATION:

Managed heterogeneous environments (Linux, Windows, macOS)
Enterprise networking, security, and compliance implementation
Infrastructure automation and monitoring experience
Currently advancing AWS cloud architecture capabilities

SEEKING: Associate-level cloud infrastructure or solutions architect opportunities where business acumen accelerates technical implementation.

Experience

Self-employed

IT Infrastructure Consultant & Technology Advisor August 2023 - Present (2 years 2 months) | Remote

Providing infrastructure consulting and technology advisory services while expanding expertise into enterprise cloud architecture.

Consulting Services:

IT infrastructure assessment and optimization for select clients
Security framework implementation and compliance guidance
Technology strategy development for growing businesses
System integration and automation solutions

Professional Development:

Advanced AWS cloud architecture certification and training
Enterprise-grade cloud project portfolio development
Strategic networking with cloud professionals and industry leaders
Market research and positioning for cloud infrastructure opportunities

Technical Capabilities:

Managed heterogeneous environments (Linux, Windows, macOS) across 20+ client sites
Zero ransomware incidents through comprehensive security framework implementation
Infrastructure automation, monitoring, and optimization expertise
Strong foundation in networking, security, and compliance requirements

Currently seeking Associate Cloud Infrastructure or Solutions Architect opportunities where business acumen accelerates technical implementation.

Eureka Gardens, LLC

Founder and Manager December 2020 - June 2025 (4 years 7 months) | Eureka, Missouri, United States

Founded and operate real estate investment company, demonstrating entrepreneurial leadership, project management, and P&L responsibility while building portfolio to $2,960 monthly revenue.

Leadership & Team Management:

Hired, trained, and supervised part-time employees with clear performance expectations and quality standards
Managed vendor relationships with 10+ contractors for complex rehabilitation projects requiring coordination and oversight
Developed standardized operating procedures and process documentation enabling consistent service delivery
Implemented project tracking systems using Asana for workflow optimization and accountability

Business Operations & Results:

Full P&L responsibility with financial planning, budget management, and ROI analysis across 4 properties
Built scalable processes enabling portfolio growth and systematic property management approaches
Implemented systematic approaches to maintenance, tenant relations, and emergency response coordination

Strategic Development:

Applied technology solutions to streamline operations and improve efficiency across all business processes
Developed vendor management strategies optimizing cost-performance ratios for rehabilitation and maintenance projects
Created systematic approaches to risk management, compliance, and quality control across portfolio operations
Built sustainable business model with recurring revenue streams and predictable operational patterns

Relevant Skills: Project management, vendor coordination, process optimization, financial planning, crisis management, technology integration, team leadership

Technologies: Asana project management, financial modeling tools, property management systems

Strategic Exit in June 2025

TimothyTek (Eureka Technical Services, LLC)

Founder & CEO December 2020 - July 2023 (2 years 8 months) | Greater St. Louis

Built managed IT services company from startup to $160,000+ annual revenue, demonstrating exceptional technical capability and business resilience.

Business Achievement:

Scaled from zero to 40+ SMB clients with complex technical requirements
Built relationships with 4,000+ business owners through intensive networking
Achieved profitability and generated strong monthly recurring revenue
Maintained 100% client satisfaction throughout business lifecycle

Technical Excellence:

Personally managed heterogeneous environments (Linux, Apple, Windows)
Resolved complex technical challenges other MSPs couldn’t handle
Implemented advanced security frameworks and custom integrations
Created comprehensive documentation and service delivery systems

Strategic Exit:

Navigated vendor contract dispute requiring strategic business decisions
Prioritized client welfare, transitioning 40 clients with zero service disruption
Maintained professional reputation and industry relationships
Gained invaluable insights into vendor management and business operations

Key Learnings: This experience provides deep understanding of MSP operations, vendor relationships, and maintaining integrity under pressure - skills directly applicable to enterprise technology leadership.

BMA Inc.

IT Technician October 2020 - May 2021 (8 months) | Greater St. Louis

Provided technical support and system maintenance for medical and professional service clients at a managed service provider.

Daily Operations:

Supported Windows-based environments including Office 365, 3CX VoIP systems, and network infrastructure
Maintained Watchguard and SonicWall firewalls, Aruba and Unifi access points, and Windows Server systems
Resolved technical support tickets and performed system installations and configurations
Updated client documentation in IT Glue and tracking spreadsheets

Compliance & Security:

Supported HIPAA compliance through network firewall maintenance and VPN configuration
Assisted with secure remote access solutions for healthcare professionals
Performed system monitoring using Datto RMM platform
Handled patch deployment and security updates across client environments

Various Organizations

Pastoral Leadership Roles - Executive Director & Organizational Leader October 2015 - June 2020 (4 years 9 months) | Quincy, IL

Led multiple nonprofit organizations through transformation and growth initiatives while managing technology infrastructure as a secondary responsibility.

Organizational Leadership & Growth:

Achieved 100% organizational growth (85→170 members) in 14 months through strategic vision and execution
Led board meetings and governance, managing complex stakeholder relationships
Spearheaded successful fundraising campaigns and donor development initiatives
Coordinated 20+ volunteers across multiple locations with accountability structures
Planned and executed large-scale events for 100-500 attendees

Strategic Management:

Created and executed multi-year strategic plans with board oversight
Managed organizational budgets with 10%+ revenue growth during transitions
Delivered 100+ public speaking engagements annually
Led organizational change management through significant transitions
Built strategic partnerships with community organizations

Technology Support (Secondary):

Maintained organizational website and digital presence
Produced and published weekly podcast content
Managed YouTube channel and video content
Upgraded IT infrastructure as needed
Provided basic technical support to staff

Transferable Skills: Executive leadership, strategic planning, public speaking, stakeholder management, budget management, project management, team coordination, event planning, fundraising, change management

Technical Skills: Website development (wordpress), content publishing, audio/video production, IT support

Apex Systems

Technical Team Lead January 2015 - June 2015 (6 months) | Nashville, Tennessee, United States

Led enterprise-scale deployment demonstrating technical leadership and project management capabilities.

Managed 13-person team through 5,000+ system deployments
Delivered project on time and within budget at Vanderbilt Hospital
Implemented HIPAA-compliant deployment procedures
Mentored junior technicians advancing multiple careers
Created deployment frameworks still in use today

Apex Systems

IT Customer Service and Support July 2014 - December 2014 (6 months) | St. Louis County, Missouri, United States

Provided IT customer service and technical support services for Elsevier, supporting internal users and systems in a corporate publishing environment.

Technical Support:

Resolved technical support tickets for software applications and system issues
Provided user support for publishing and editorial software platforms
Assisted with troubleshooting hardware and software problems
Maintained documentation and tracked resolution metrics

Customer Service:

Delivered professional technical support to internal business users
Managed support queue priorities and escalation procedures
Communicated technical solutions to non-technical users
Contributed to team support metrics and service level achievements

Education

Covenant College

Bachelor of Arts (2005 - 2009)

Western Governors University

Cloud Computing (Selected Courses) (August 2020 - January 2021)

Launch School

Backend Software Engineering (November 2023 - April 2025)

Covenant Theological Seminary

Master of Divinity, Pastoral Ministry (August 2009 - December 2013)